Reservations Manager

On-site
Sales

Job description

About Us
Embark on a journey into the world of unparalleled excellence at De L'Europe Amsterdam. Situated in the bustling heart of Amsterdam, we are seeking a Reservations Manager to lead our Reservations team. In this role, you will combine leadership, commercial insight, and hands-on expertise to ensure exceptional guest service while maximizing room revenue.

What You'll Do
Lead, coach, and motivate the Reservations team to deliver outstanding service and commercial results | Oversee all reservation inquiries via phone, email, and digital channels with professionalism and accuracy | Drive upselling and cross-selling of rooms, packages, and experiences | Collaborate closely with different departments to create a personalized guest journey | Manage reservations in the PMS and ensure accurate administration and VIP handling | Contribute to strategic commercial goals, including occupancy, ADR, and revenue.

Who You Are
Proven experience in reservations management within a luxury or high-end hospitality environment | Strong leadership skills with the ability to coach and motivate a team | Exceptional guest service mindset with attention to detail | Commercially aware and able to drive upselling and conversion | Excellent organizational and operational skills, ensuring accuracy and efficiency | Effective communicator in both Dutch and English, able to collaborate across departments | The ability to anticipate and resolve issues proactively.

Nice to Have
Understanding of luxury trends | Knowledge regarding Opera

Job requirements

Let’s meet!
We are looking forward meeting you! When you send your application, we will carefully review and personally contact you. After that you will be invited to meet us in person. This is your opportunity to get to know your future colleagues and ours to understand your strengths and potential. If we both feel there is a match, we schedule the next step. This can be another chat with different colleagues, a look behind the scenes or an assessment. We do whatever is needed to decide on your next career step!

MEET THE TEAMHey you, we are looking forward to reviewing your enthusiasm and your experience. In case you have any questions, feel to reach out to us! 
BE PART OF THE STORY

As a passionate People & Culture team, we thrive on creating meaningful connections between exceptional talent and exciting career opportunities. Our approach involves not just identifying the right skills but also fostering a perfect cultural fit, ensuring a harmonious collaboration that propels both professionals and organizations toward success.

People & Culture Team

De L'Europe Amsterdam 

THE APPLICATION PROCESSEmbark on a seamless journey toward joining our team with our streamlined application process. From initial exploration to becoming a valued member of our workforce, we've designed a straightforward and efficient pathway to welcome talented individuals like you. Learn more about the steps involved and make your application experience as smooth as possible.