Reservations Agent

On-site
Commercial

Job description

About Us

Embark on a journey into the world of unparalleled excellence at De L'Europe Amsterdam. Situated in the bustling heart of Amsterdam, we are seeking a Reservations Agent to join our Reservations team. In this role, you will combine exceptional guest service, commercial awareness, and attention to detail to ensure a seamless reservation experience while maximizing room revenue.

What You'll Do

Handle reservation inquiries via phone, email, and digital channels with professionalism and accuracy | Process individual and group reservations, amendments, cancellations, and special requests | Provide personalized information about our rooms, restaurants, facilities, experiences, and promotions | Drive upselling and cross-selling opportunities while converting enquiries into confirmed bookings | Maintain accurate reservation details in the PMS and ensure guest preferences are communicated to the relevant departments | Collaborate closely with Reservations, Revenue, Sales, Guest Services, Food & Beverage, Events, and Front Office teams to create a seamless guest journey.

Who You Are

Experience in reservations or a similar guest-facing role within a luxury or high-end hospitality environment | Strong guest service mindset with excellent communication skills | Commercially aware with a natural ability to identify upselling and cross-selling opportunities | Highly organized and detail-oriented, with a strong focus on accuracy | Able to manage multiple priorities and remain calm and professional in a fast-paced environment | Excellent communication skills in English; Dutch is preferred | Proactive, flexible, and a strong team player with the ability to anticipate and respond to guest needs.

Nice to Have

Knowledge of luxury hospitality and current guest trends | Experience with Opera or another PMS | Understanding of room types, pricing structures, packages, and promotions | Experience working with The Leading Hotels of the World standards.

Job requirements

Let’s meet!
We are looking forward meeting you! When you send your application, we will carefully review and personally contact you. After that you will be invited to meet us in person. This is your opportunity to get to know your future colleagues and ours to understand your strengths and potential. If we both feel there is a match, we schedule the next step. This can be another chat with different colleagues, a look behind the scenes or an assessment. We do whatever is needed to decide on your next career step!

MEET THE TEAMHey you, we are looking forward to reviewing your enthusiasm and your experience. In case you have any questions, feel to reach out to us! 
BE PART OF THE STORY

As a passionate People & Culture team, we thrive on creating meaningful connections between exceptional talent and exciting career opportunities. Our approach involves not just identifying the right skills but also fostering a perfect cultural fit, ensuring a harmonious collaboration that propels both professionals and organizations toward success.

People & Culture Team

De L'Europe Amsterdam 

THE APPLICATION PROCESSEmbark on a seamless journey toward joining our team with our streamlined application process. From initial exploration to becoming a valued member of our workforce, we've designed a straightforward and efficient pathway to welcome talented individuals like you. Learn more about the steps involved and make your application experience as smooth as possible.