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Guest Service Supervisor

On-siteGuest Services

Job description

About Us 

At De L'Europe, we believe that hospitality is an art, intricately woven into every aspect of our service. Positioned as the radiant centerpiece in the heart of Amsterdam, we don't just offer accommodation; we curate an unforgettable experience. From the warm reception at the front desk to the smallest details in our rooms, everything is designed to convey Original Amsterdam Luxury to our guests. 

What You'll Do 

Lead the guest service team by example, ensuring a seamless check-in and check-out experience | Provide personalized advice and information about hotel amenities and the city of Amsterdam | Oversee reservations, ensuring efficient coordination of room assignments | Handle inquiries and complaints with professionalism and empathy | Collaborate with all other departments to guarantee the best service | Maintain an accurate logbook of guest interactions and requests. 

Who You Are 

An experienced professional in guest service, preferably in the hotel industry | Excellent leadership and communication skills with a friendly, guest-focused attitude | Proficient in multitasking, even in busy situations | Knowledge of reservation systems and hotel software is a plus | Thrive in a dynamic environment and have an eye for detail | Flexible working hours, including evenings, weekends, and holidays. 

Nice to Have 

Passion for luxury hospitality and a commitment to creating unforgettable experiences | Experience in leading and mentoring a diverse team | Familiarity with different cultures and languages | Local knowledge of Amsterdam for personalized guest recommendations. 

Job requirements

What We Offer You 

Salary starting from €2.700,- (gross, based on 38 hours) | 25 vacation days and 8% holiday allowance | Pension Horeca & Catering | Travel allowance | Discount on health insurance | Lease your own Swapfiets | We take care of and wash your uniform | Experience stay at De L’Europe Amsterdam | 50% discount in our own restaurants & bars and partner hotels | Friends and family discount rate | Varied fresh and healthy meals | Personal coaching | Development opportunities based on your ambition.

Let’s meet! 

We are excited about meeting you! Upon receiving your application, we will carefully review and personally contact you. Following that, you will be invited to meet us in person. This is your opportunity to get to know your future colleagues, and for us to understand your strengths and potential. If we both feel there is a match, we'll schedule the next step, whether it's another discussion with different team members, a behind-the-scenes look, or an assessment. We do whatever it takes to decide on your next career step! 



Hey you, I am looking forward to reviewing your enthusiasm and your experience. In case you have any questions, feel to reach out to me!

As a passionate recruiter, I thrive on creating meaningful connections between exceptional talent and exciting career opportunities. My approach involves not just identifying the right skills but also fostering a perfect cultural fit, ensuring a harmonious collaboration that propels both professionals and organizations toward success.

Annelieke Raats

People & Culture & Recruitment Specialist


Embark on a seamless journey toward joining our team with our streamlined application process. From initial exploration to becoming a valued member of our workforce, we've designed a straightforward and efficient pathway to welcome talented individuals like you. Learn more about the steps involved and make your application experience as smooth as possible.


Telephone interview

First interview

Second interview and/or assignment

Terms of employment


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