Guest Service Supervisor

About us 

At De L’Europe, we believe that hospitality is an art, intricately woven into every aspect of our service. Positioned as the radiant centerpiece in the heart of Amsterdam, we don’t just offer accommodation; we curate an unforgettable experience. From the warm reception at the front desk to the smallest details in our rooms, everything is designed to convey Original Amsterdam Luxury to our guests. Our five-star standards are not just a benchmark, they are a promise we make to every guest, every single day. The first impression our guests receive and the lasting one they take home is shaped by our Guest Services team. That’s why we are currently looking for a Guest Service Supervisor who takes pride in leading that team, sets the standard in every interaction, and ensures that every guest feels truly seen and cared for from the moment they arrive. 

What you'll do 

As Guest Service Supervisor, you support the Front Office Manager in leading the team and coordinating all guest service activities, with the goal of achieving the highest guest satisfaction. You ensure the team consistently upholds our LQA, Forbes 5* and Michelin Keys standards in every interaction, every shift. You lead by example on the floor: handling check-ins and check-outs, resolving guest complaints with care and empathy, and providing personalized advice on hotel amenities and Amsterdam. You oversee scheduling, run daily briefings and periodic team meetings, and coach and train new colleagues. You play a key role in VIP and Groups & Events meetings and ensure full compliance with safety, HACCP, Green Key and hotel brand standards. 

Who you are 

• At least 2 years of relevant experience as a (senior) receptionist or supervisor, preferably in a 5-star hotel

• Strong leadership and communication skills with a genuine, guest-focused attitude

• Fluent in English, spoken and written

• Skilled in multitasking and staying composed in a fast-paced environment

• Familiar with reservation systems and hotel software

• Flexible availability, including evenings, weekends and public holidays. 

Nice to have 

• Passion for luxury hospitality and a commitment to creating unforgettable experiences

• Experience with LQA, Forbes 5☆ or Michelin Keys standards

• Experience in leading and mentoring a diverse team

• Familiarity with different cultures and languages

• Local knowledge of Amsterdam for personalized guest recommendations. 

What we offer you 

• 25 vacation days and 8% holiday allowance

• Pension Horeca & Catering

• Travel allowance

• Discount on health insurance

• Lease your own Swapfiets

• We take care of and wash your uniform

• Experience stay at De L’Europe Amsterdam

• 50% discount in restaurants & bars of 21 partner hotels

• Friends and family discount rate

• Varied fresh and healthy meals

• Personal coaching

• Development opportunities based on your ambition. 

Let’s meet! 

We are excited about meeting you! Upon receiving your application, we will carefully review and personally contact you. Following that, you will be invited to meet us in person. This is your opportunity to get to know your future colleagues, and for us to understand your strengths and potential. If we both feel there is a match, we'll schedule the next step, whether it's another discussion with different team members, a behind-the-scenes look, or an assessment. We do whatever it takes to decide on your next career step!