Guest Service Agent
- On-site
- Guest Services
Job description
About Us
At De L'Europe, hospitality is more than a concept; it's an art woven into every detail of our service. As the radiant centrepiece in the heart of Amsterdam, we offer not just accommodation but, above all, an unforgettable experience. From the warm reception at the front desk to the minutest details in our rooms, everything is crafted to convey Original Amsterdam Luxury to our guests.
What You'll Do
Welcome guests with a smile, ensuring a seamless check-in and check-out experience | Provide personalized advice and information about hotel amenities and the city of Amsterdam | Support with reservations, ensuring efficient coordination of room assignments | Handle inquiries and complaints with professionalism and empathy | Collaborate with all other departments to guarantee the best service | Maintain an accurate logbook of guest interactions and requests. | Ensure delivering top quality services at all times.
Who You Are
An enthusiastic professional with experience in guest service, preferably in the hotel industry | Excellent communication skills and a friendly, guest-focused attitude | Proficient in multitasking, even in busy situations | Knowledge of reservation systems and Opera PMS is a plus | Thrive in a dynamic environment and have an eye for detail | Flexible working hours, including evenings, weekends, and holidays.
Nice to Have
Passion for luxury hospitality and the desire to contribute to unforgettable experiences | Experience with different cultures and languages | Local knowledge of Amsterdam for personalized guest recommendations.
Job requirements
What we offer you
Competitive gross salary based on 38 hours | Salary ranges from Junior, Medior to Senior to grow | 25 vacation days and 8% holiday allowance | Pension Horeca & Catering | Travel allowance | Discount on health insurance | Lease your own Swapfiets | We take care of and wash your uniform | Experience stay at De L’Europe Amsterdam | 50% discount in our own restaurants & bars and partner hotels | Friends and family discount rate | Varied fresh and healthy meals | Personal coaching | Development opportunities based on your ambition
Let’s meet!
We are looking forward meeting you! When you send your application, we will carefully review and personally contact you. After that you will be invited to meet us in person. This is your opportunity to get to know your future colleagues and ours to understand your strengths and potential. If we both feel there is a match, we schedule the next step. This can be another chat with different colleagues, a look behind the scenes or an assessment. We do whatever is needed to decide on your next career step!
or
Great news!
Your application is succesfully submitted, we are looking forward to meeting you!
MEET THE TEAM
Hey you, we are looking forward to reviewing your enthusiasm and your experience. In case you have any questions, feel to reach out to us!
As a passionate People & Culture team, we thrive on creating meaningful connections between exceptional talent and exciting career opportunities. Our approach involves not just identifying the right skills but also fostering a perfect cultural fit, ensuring a harmonious collaboration that propels both professionals and organizations toward success.
De L'Europe Amsterdam
THE APPLICATION PROCESS
Embark on a seamless journey toward joining our team with our streamlined application process. From initial exploration to becoming a valued member of our workforce, we've designed a straightforward and efficient pathway to welcome talented individuals like you. Learn more about the steps involved and make your application experience as smooth as possible.
Application
Telephone interview
First interview
Second interview and/or assignment
Terms of employment
Contract
Cheers to your new job
